Table of Contents
Preface: Empowering citizens to work towards a world free of corruption
CHAPTER ONE: CONTEXT AND FRAMEWORK
1.2 Transparency and Good Urban Governance
1.3 Transparency and Corruption
1.4 Framework for Promoting Transparency at the Local Level
1.5 Developing a Local Transparency Programme
1.6 Conclusion
CHAPTER TWO: TOOLS FOR INCREASED TRANSPARENCY
PART 2A: Assessment and Monitoring Tools
2.2 The Urban Corruption Survey
2.3 The Municipal Vulnerability Assessment
2.5 Report Cards
Part 2B: Tools to Improve Access to Information and Public Participation
2.7 Public Meetings
2.9 Access to Information Laws
2.10 Records Management and computerisation
2.11 E-Government
2.12 Media Training
Part 2C: Tools to Promote Ethics, Professionalism and Integrity
2.15 Conflict of Interest Laws
2.16 Disclosure of Income and Assets
2.19 The Integrity Pact
2.20 Code of Ethics
2.21 Ethical Campaign Practices
2.22 Ethics Training
Part 2D: Tools to Increase Transparency through Institutional Reforms
2.23 Complaints and Ombudsman Office
2.24 Municipal Front Office (or Public Office)
2.25 One Stop Shop
2.26 Oversight Committees
2.27 Independent Audit Function
CHAPTER THREE: GLOSSARY
CHAPTER FOUR: THE "YELLOW PAGES" – DETAILED REFERENCES
4.1 Introduction
4.2 General Listing in Alphabetical Order