Public Services for the Urban Poor: A Report Card on Three Indian Cities

Author

--

Organization

Public Affairs Centre

Year of Publication

1995

Areas of Application

Transparency, Civic Engagement, Service delivery

The document is a research paper of PAC that focuses on the effectiveness of public services with special reference to the urban poor. The research findings are based on information obtained from the poor themselves, from three cities in India, namely, Ahmedabad, Pune and Bangalore. The paper investigates, among other things:

• the responsiveness of the service providers to the needs of the poor,
• the accessibility of the poor to infrastructure and civic services within their localities
• the view of the poor on quality and adequacy of services

The details of this research for each city, complete with statistical information, as well as the sample questionnaire used to obtain information from the urban poor, are included in the publication.

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